Frequently Asked Questions

Most Frequently Asked Questions
Who is Semantic POS built for?
Is Semantic POS only for restaurants?

No. Semantic POS is built for both restaurants and retail businesses including wines and spirits shops, wholesale outlets, grocery shops, hardware stores, and agro-vets.

Compliance and tax integrations
Does Semantic POS support revenue authority integrations?

Yes. Semantic POS supports TIMS integration (Kenya), Rwanda Revenue Authority integration, and EFRIS integration (Uganda Revenue Authority).

Can I run the POS on different devices?

Yes. It works across phones, tablets, laptops, and desktop computers with a consistent experience.

Mpesa and payment automation
Can Semantic POS process Mpesa without internet?

Yes. With GSM modem integration, Semantic POS can analyze and extract Mpesa SMS/USSD transactions and process them as payments even when internet is unavailable.

Does Semantic POS support online Mpesa payments?

Yes. It integrates with Safaricom Daraja API for STK Push prompts and automated online payment processing.

Can reports be sent automatically?

Yes. You can choose any report, set delivery time, and schedule automatic delivery to your preferred WhatsApp number or email address.

Branches, deployment, and usage limits
Can I manage multiple branches in one POS?

Yes. Semantic POS supports multi-location operations in one system, including offline-online branch sync so work continues during internet downtime and syncs once connection returns.

Do you charge per user or per device?

No. There are no limits on users or devices and no extra charges per user or machine.

Can it run fully offline or in the cloud?

Yes. You can run Semantic POS as a full cloud setup, hybrid online deployment, or a completely offline installation for remote locations.

Operations, security, and industry modules
Does Semantic POS include fraud prevention and shift controls?

Yes. The platform includes anti-tampering and fraud detection plus shift management with shift closing reports, cash drawer tracking, and sales performance by shift.

What restaurant features are included?

Restaurant module includes recipe-based stock deduction, manual production batches, running table orders, order transfer/merge tools, and kitchen/customer display workflows with live order status.

What retail and wholesale features are included?

You get daily/weekly/monthly/yearly reports, general ledger, customer statements, flexible wholesale vs retail pricing, customer price schemes, creditors and purchase workflows, and low-stock monitoring.

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